HOW TO BUY

All our prices are in £GBP, there its a currency converter at the top of the website for guidance in a variety of major currencies. Please note all sales will be processed in £GBP. You can purchase directly from our website by debit card or credit card, we accept American Express, Mastercard and Visa. You can also arrange to pay directly by bank transfer. We can also offer ‘layaway’ terms over a 60 day period for items over £750. Please contact us for details as we do this on an item by item basis. Please contact us directly if you have any payment enquiries +44(0)7792 997184 or email us at info@thomas-glover.com

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SHIPPING

 

Postage is free.  Once payment is cleared we will send out your order to the invoicing address of the card you pay with.  All our jewellery is kept in a time locked safe in our shop - we aim to send items out within 2-3 days. Please advise us if you are working to a specific timeframe or are looking for delivery on a specific day (UK only) and we will do our best to accommodate this.

 

Please note that ring sizing will require a longer delivery time - we will advise you of the timeframes as this depends on each individual item.  

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For all UK orders we use Royal Mail's ‘Special Delivery’ service. This is a fully tracked and insured system and requires a signature on delivery. We can not ship to PO box addresses.

 

For international orders we use Royal Mail 'International Tracked and Signed' or DHL. All parcels are fully tracked* and insured and require a signature on delivery. We do not ship to postal box addresses.

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*Apart from Australia where packages are not trackable once entering the country and can only be 'Signed For'

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Once dispatched, your tracking details will be sent to you by email.

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AVAILABILITY

 

All of the items which we sell are antique or period and are individual. We have a continually changing stock; if you cannot find what you are looking for on our website we may be able to find it for you. Please let us know and we will see what we can do.

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GUARANTEE

 

We are proud of the items we sell which by their very nature are unique. Unless we have stated otherwise, all our items are sold in very good condition and we guarantee all items bought from us. We offer a 14 day returns policy. In the event that you are not satisfied with an item bought from us, we will give you a full refund of the invoice price (excluding our costs) upon the return of the item in the same condition as it was sent, provided that we have been notified by email or phone within three days of your receipt of the item. This does not affect your statutory rights.