Payment & Shipping

How to Buy

All our prices are in £GBP, there its a currency converter at the top of the website for guidance in a variety of major currencies. Please note all sales will be processed in £GBP. You can purchase directly from our website by debit card or credit card, we accept American Express, Mastercard and Visa. You can also arrange to pay directly by bank transfer. We can also offer ‘layaway’ terms over a 60 day period for items over £750. Please contact us for details as we do this on an item by item basis. Please contact us directly if you have any payment enquiries +44(0)7792 997184 or email us at info@thomas-glover.com

Shipping

Postage is free.  Once payment is cleared we will send out your order to the invoicing address of the card you pay with.  All our jewellery is kept in a time locked safe in our shop - we aim to send items out within 1-2 days after the payment has cleared. Please advise us if you are working to a specific timeframe or are looking for delivery on a specific day (UK only) and we will do our best to accommodate this.

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Please note that ring sizing will require a longer delivery time - we will advise you of the timeframes as this depends on each individual item.  Any bespoke or resized rings cannot be refunded once received. 

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For all UK orders we use Royal Mail's ‘Special Delivery’ service. This is a fully tracked and insured system and requires a signature on delivery. We can not ship to PO box addresses. 

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Once dispatched, your tracking details will be sent to you by email.

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Please note we can not currently ship to the USA due to the ongoing Tariff situation still being undecided.  

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For international orders we use Royal Mail 'International Tracked and Signed' or DHL. All parcels are fully tracked* and insured and require a signature on delivery.

*Apart from Australia where packages are not trackable once entering the country and can only be 'Signed For'

We do not ship to postal box addresses. We do not ship to Russia.​

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Customs & Import Fees

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Customs duties, tariffs, and import taxes may apply and are the responsibility of the buyer.  Items delivered outside the UK from our site may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.

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Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.

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Please be aware that there are certain countries which do not allow the import of jewellery, precious stones or precious metals. We will not be liable for any breach by you of any such laws.

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If you have any questions regarding our shipping policy please get in touch with us. Thank you.

Availability

All of the items which we sell are antique or period and are individual. We have a continually changing stock; if you cannot find what you are looking for on our website we may be able to find it for you. Please let us know and we will see what we can do.

Guarantee

We are proud of the items we sell which by their very nature are unique. Unless we have stated otherwise, all our items are sold in very good condition and we guarantee all items bought from us. We offer a 14 day returns policy. In the event that you are not satisfied with an item bought from us, we will give you a full refund of the invoice price (excluding our costs) upon the return of the item in the same condition as it was sent, provided that we have been notified by email or phone within three days of your receipt of the item. This does not affect your statutory rights.